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FAQs

Products
Health
Ingredients
Environments
Q: What is Basa?
A:

Basa is a sustainable farmed fish, which is cultivated in south East Asia. Using our fish expertise, we have developed an innovative sourcing solution for our Basa, in line with our award winning Fish for Life programme. Young’s is the only brand in the UK which can guarantee that all of our Basa comes from one fully integrated and independently certified supplier.

Q: How can I find out which retailers stock your products?
A:

Most retailers stock some of the Young’s range of products. Unfortunately, we are unable to provide specific details of which individual retailers have current stock of our products, as we deliver direct into wholesalers or the retailers own distribution centers. If you are having problems trying to locate a specific product, please drop us an e-mail, or ring our Careline and we shall do our upmost to supply you with the information you require.

Q: How can I obtain details of all Young’s products?
A:

Either drop us an email request, or contact our Careline, and our Advisors will endeavor to supply you with details.

Q: Can your products be frozen/reheated after cooking?
A:

To ensure the quality and safety of our products, we do not recommend refreezing or reheating of our products once cooked. Please follow the cooking instructions as directed on the pack.

Q: What is the reason for standing times during or after microwave cooking?
A:

This standing time allows for temperatures to equilibrate throughout the product, thereby avoiding cold spots. Please ensure that products are piping hot and no cold spots remain prior to serving.

Q: What is Scampi?
A:

Scampi is a crustacean – it’s Latin name is Nephrops norvegicus (commonly known as Dublin Bay Prawns, Norwegian Lobster or Langoustine). Breaded scampi is produced by peeling the scampi tail, and coating in breadcrumbs.

Q: Where is your Scampi caught?
A:

We catch our scampi in the waters around the British Isles.

Q: Should your frozen products be defrosted prior to cooking?
A:

It is recommended that all of our frozen products are cooked from frozen. If however, you have purchased a chilled product and have frozen it, please follow the cooking guidelines printed on each pack. Should you require any additional guidance or information, please do not hesitate to contact our Careline 0800 496 8647 Monday-Friday, between the hours of 9.00am and 5.00pm.

Q: Why should I include fish in my diet?
A:

As well as tasting delicious, fish is good for you.

The UK government advice is to eat two portions of seafood a week – one of which should be oily. That’s because seafood is really good for you, and contains many vitamins and minerals that the body needs to function properly.

Q: What type of fish is used in products described as ‘fish’ or ‘whitefish’?
A:

Due to seasonal variations in the supply of fish, the type of whitefish used can change. Most commonly used whitefish are Alaskan Pollack, Pacific & Atlantic Cod, Hoki & Hake.

Q: Are your products nut free?
A:

All Young’s products are manufactured in production units where no nuts are present.

Q: Are your products suitable for Halal?
A:

None of our products have Halal approved certification.

Q: Are your products suitable for Vegetarians?
A:

Strictly speaking no, all our products contain fish and therefore cannot be marketed as suitable for vegetarians. However apart from the ‘fish’ element many of our products are suitable for vegetarians who eat fish. If you are unsure please call our freephone number 0800 496 8647 Monday to Friday, between the hours of 9.00am and 5.00pm

Q: Do your products contain any hydrogenated fats?
A:

No hydrogenated fats are used in the manufacture of our products.

Q: What is Fish for Life?
A:

Our Fish for Life sustainability programme is the way we seek to improve our impact in everything we do, from sea to plate.
We believe in doing the right thing for people and the planet, now and for generations to come.
Click 'Fish for Life' at the top of the page for more information.

Still can’t find the right question?

Call our customer careline 0800 496 8647 or use our feedback form.